Automotion brand conveyor and sortation equipment comes with the industry’s best standard warranty – 2 years! Why? Because it’s durable. Because it is made to provide years of trouble-free service. Our equipment is designed to handle everyday use in today’s demanding 2 and 3 shift-per-day warehouse and distribution center environment.
Our Customer Service Department is in place to provide order processing, production scheduling, shipment tracking, warranty and spare parts ordering.
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Order Processing:
- Each System Integrator is assigned a Customer Service Representative (CSR). The CSR becomes an internal "project manager" and works to ensure a successful project.
- The CSR reviews the order and the system layout to assure the best equipment for the application is provided. If requested, experienced ASG system engineers can be involved.
- CSRs continue to work with the integrator, handling any project "issues" while presenting future product information and education opportunities.
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Shipment Scheduling and Tracking:
- Wynright uses a fully developed Material Resource Planning, MRP, system to manage the manufacturing and scheduling process. Our 2007 and 2008 on-time shipments are 99% on-time or early!
- Freight carriers, pick up and delivery times, are all managed by our shipping department.
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Equipment Warranty:
- Customer’s systems are protected by the best warranty in the industry, TWO YEARS.
- All warranty claims are handled by a dedicated warranty manager. His job is to get warranty issues solved promptly and to your customer’s satisfaction.
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Spare Parts:
- Equipment spare parts should be provided as part of the system and can be provided by the System Integrator or purchased directly from Automotion.
- Used spare parts are replaced under our warranty program.
- All conveyor bed sections have a unique Automotion Part Number, APN, that is used to reference the bill-of-material for the unit. This insures the correct spare parts can be identified and ordered.
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Field Services:
- Field technicians to assist with installation and system start-up
- Field technicians for high speed sorter installation and start-up support.
- Field technicians for maintenance audits and maintenance training.
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